Skill
Active Listening & Tactical Empathy
Disciplined other-focused attention, labeling emotions, perspective-taking, and analytical empathy that makes the counterpart feel understood and draws out disclosure.
Taught in these guides
- Compensation Analyst (M3)
- Compensation Analyst (M5)
- Compensation Analyst (P3)
- Compensation Analyst (P5)
- HR Business Partner (M3)
- HR Business Partner (M5)
- HR Business Partner (P3)
- HR Business Partner (SENIOR/MANAGER)
- HR Director (M3)
- HR Director (M4)
- HR Director (M5)
- HR Generalist (M3)
- HR Generalist (P3)
- HR Generalist (P5)
- Learning & Development Specialist (M3)
- Learning & Development Specialist (M5)
- Learning & Development Specialist (P3)
- Learning & Development Specialist (P5)
- Recruiter / Talent Acquisition (M3)
- Recruiter / Talent Acquisition (P3)
- Recruiter / Talent Acquisition (P5)
Grounded in
Books cited by the guides that teach this. The ones cited by more than one are where the field agrees.
- An Everyone Culture: Becoming a Deliberately Developmental Organization · Robert Kegan, Lisa Laskow Lahey21 guides
- Apa Handbook Io V221 guides
- Applied Psychology Hrm Cascio Aguinis21 guides
- Armstrongs Handbook of Strategic Human Resource Management Improve Business Performance Through Strategic People Management · Michael Armstrong21 guides
- Beyond Hr Boudreau Ramstad21 guides
- Crucial Conversations Skills · Patterson, Kerry, Joseph Grenny etc.21 guides
- Difficult Conversations21 guides
- Drive Pink21 guides
- Effective Executive Drucker Full21 guides
- Fundamentals Hrm Bauer21 guides
- Getting to Yes: Negotiating Agreement Without Giving In · Roger Fisher, William Ury, Bruce Patton21 guides
- Good to Great · Jim Collins21 guides
- Hard Facts Pfeffer Sutton21 guides
- How Google Works · Eric Schmidt21 guides
- HR From the Outside In · Dave Ulrich21 guides
- Hr Scorecard Becker21 guides
- Human Resource Champions · Dave Ulrich21 guides
- Human Resource Management · Sean R. Valentine, Patricia Meglich .21 guides
- Investing in People Financial Impact of Human Resource Initiatives (2nd Edition) · Wayne F. Cascio, John W. Boudreau21 guides
- Knowing Doing Gap Pfeffer21 guides
- Lead the Work · Jesuthasan, Ravin, Creelman, David etc.21 guides
- Made to Stick: Why Some Ideas Survive and Others Die · Chip Heath, Dan Heath21 guides
- Management Tasks Drucker21 guides
- Managing Human Resources · Wayne F. Cascio21 guides
and 100 more
What this produces
Outcomes the same guides attribute to it. These are consequences, not things to practise.
- Authority & Source Credibility
- Candor, Feedback & Truth-Telling Culture
- Change Vision and Strategy
- Cognitive Bias
- Coherence, Fit & Integration of Choices
- Constructive Conflict & Avoiding Groupthink
- Cultural Anchoring / Reinforcement
- Data-Driven & Evidence-Based People Decisions